All tasks completed and video health check.

polite, comfortable surroundings as I waited for the car

Not impressed by the cost of a new battery

All was done professionally and carried out whilst I waited. Only negative was that I was told my mot expired 08 jan when I booked but in fact it was 16 jan so I lost a month as I booked it in on 13 Dec.Otherwise very pleased as usual.

All staff from reception , finance and our sales contact were excellent and efficient but friendly

It all went very well.

Appreciate the video sent through when work has been done on my car

Excellent service from Imran Qureshi

Very efficiant and they did what they said they would do and within time

excellent service.

Was under the impression the service was complimentary until arriving at the garage - I asked the question when I was contacted to book the appointment. £300 plus bill a bit steep and a shock

Very pleasant and courteous staff who keep you well informed

He always wears the best suits!

Aaron was fantastic!

The sales team member was very professional and helpful

The service received was excellent, however I was given inaccurate information during the booking process about having certain service items included in a plan that was not the case meaning the cost was significantly different to expected.

The work was completed on time, and no leaks have been found around the window.

All good

Work carried out as anticipated within the time given.

the service was good and comminution was good but complementary valeting was not properly done.

Welcoming and extremely efficient as ever.

Nothing is ever too much trouble.

Excellent customer service. The service staff are very helpful and keen to sort out my problem. If I pop in for advice they will always help me. The only exception was a lady who had transferred from BMW. I think she has been transferred back!

Good professional service as always

the tyre pressure couldn't have been checked as the dashboard displayed low pressure warning.

All the staff are amazingly helpful

I deliberately booked my mot with mini as I thought everything that needed to be sorted would be but it needed 2 new tyres and they did not have any!!! They said I would have to wait until after the weekend and come back. I was not offered a loan car

All was good except it took longer than I was led to believe. But it had a stabiliser bar replaced which is fine and good. The clean/wash was poor compared to what I get at my car wash for £15.

Quick and easy

Poor communication, missing paperwork, took 2 weeks to refund me my deposit. Overall a disappointing experience.

quick, easy, no hassle.

Good service, good communication

Everyone is always very helpful and any problems solved quickly

Would have been a 5 but we waited a little longer for the service to start

Good customer care

Kept updated throughout service and everything explained to me

Delivery was done on a revolving turntable in a private lounge,we got in the car and then drove it out onto the street and home.

Friendly and efficient staff. Great environment to sit and wait.

It was a faultless experience

The staff were very professional and helpful

My winter service was as described, and reasonably priced.

Car returned clean and going well

The reason it's not higher is the break pad issue that although Imran has definitely done a fantastic job to resolve he was let down by others

I was not allowed to buy a service plan when I bought the car. Then I was offered one having had to pay for a service. Even with the plan I have to pay for extras every time and have to barter on the price of extras. What is the point of a plan?

The staff are always friendly. Good at setting expectations and keeping me informed whilst I wait in the showroom as the work on my car progresses. As I mentioned above, it would great if they can provide a courtesy car

Good customer service, all works completed in under 2 hours.

No issues. Good to have Saturday appointment

COMPLETED ALL REQUESTS

All good - except I know you're not the cheapest

Great personal service. Imran was great when we had to put the car in for new break pads and oil service