The staff are always friendly. Good at setting expectations and keeping me informed whilst I wait in the showroom as the work on my car progresses. As I mentioned above, it would great if they can provide a courtesy car

I was not allowed to buy a service plan when I bought the car. Then I was offered one having had to pay for a service. Even with the plan I have to pay for extras every time and have to barter on the price of extras. What is the point of a plan?

Good customer service, all works completed in under 2 hours.

No issues. Good to have Saturday appointment

COMPLETED ALL REQUESTS

I would actually have given 6 stars which is down to Mini withdrawing their full service package which we paid for on three of our last Mini purchases. the sales details on the car originally said this was available.

Great personal service. Imran was great when we had to put the car in for new break pads and oil service

All good - except I know you're not the cheapest

Slough Synter are so much more professional and helpful that High Wycombe/Loudwater. I went to both and I felt like I was being treated as though I didn't know a thing at HW. Slough great service and helpful. Understood my needs and listened.

Imran was very helpful when I took the car to Sytner Maidenhead. He kept me up to date with the work that needed to be carried out and his follow up procedure was very welcome

I have always received excellent service with 1st class attention to detail.

Efficient and welcoming experience.

5 star treatment. Very polite, friendly and helpful

My car had to be retained during discussion with Mini UK and I was kept up to date and continually informed of ongoing negotiations.

Staff Were Very Willing To Get Everything Correct And Covered Everything I Needed To Know About My Motability Car. Made Very Welcome On Each Visit To The Showroom, 1st Class Service In All Departments.

Service staff were very helpful and kept me informed of progress

The service given on this visit was better than I have experienced before as new staff

Staff helpful and friendly. Let you know what has been done. Video useful.

MOT managed efficiently.

I was given a quote of how much the first service would cost when I purchased the mini. This was £220 (or £250 for a full service package). When I went to book it had risen to £322!! Also, although complementary, the cleaning of the car was awful.

After loosing my husband last year going into Sydney Maidenhead i feel like part of the family and know that my mini is being well looked after.

As answer above

I brought the car in for checking for break lights; break pads needed changing, but also a few other things were offered to be fixed (a tyre valve, rear break light and licence plate light). A service slot was found, and all went really well.

Fabulous customer care while I was waiting.

As above

solved the problem - car only 6 months old so there was a fault. Attentive service and held car while I was away. Worked out best for me and allowed them time to work on it.

No issues

Wouldn't change a thing. Very impressive.

They are courteous, efficient and obliging.

Very efficient

Staff are patient and friendly

well looked after by front desk and kept updated throughout with calls and video of service check

They did what was required

I booked through your website and it gave me a booking at Sytner Maidenhead. The email confirmation was for Sytner Maidenhead. When I arrived there they had no record and the booking was for Slough.

Took much longer than booking time. Not provided with update until after initial appointment had overrun, and then told it would be delayed further. That also did not include the complimentary carwash which I declined due to being so poor last time.

Ashley went out of his way to make the experience a good one for us. From the initial video of a convertible (after I requested a brochure online) to the hilarious - but brilliant - unveiling of our brand new MINI, we felt we were well looked after.

We got off to a bad start, when i called regarding my booking i was told I was not booked in. As i had gone into and booked in person i was not too pleased. It took a few calls to get it sorted. But they found my booking.

They did the work efficiently

Great experience from start to finish Collecting the vehicle was fabulous

The work was carried out within the agreed timescale.

Had to leave the car all day, and no driver available to take me home (not a service offered). It took me well over 1 hour to get home by bus for what is a 10 minute journey by car.

I could wait in a nice waiting are during the service. All works have been carried out as agreed.

Because I went to Sytner Mini in SLOUGH not Maidenhead. And I was completely satisfied with the service provided by Imran

It was made so easy.The pick up and return of the Mini from my home was an amazing benefit for me. It's a great option to have. It made it stress free and I was able to continue my day with no worries.

They went out of their way,especially when I changed my mine from automatic to manual.

I went to slough mini and was really impressed with the sales and the effort that went In to help me get the car I wanted

Ashley McLean is a credit to Sytner Slough, he is a very thorough salesman and goes through everything from selling you the car to the handover very efficiently.

Servicing department were very helpful and responded well when my mini jcw was serviced.

Very helpful and nice staff which made buying my car a pleasure.

Very good customer service- lots of clear regular updates given and felt that my safety was paramount.